We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If the 14 days are up then we can not accept any returns.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
If the correct items have been sent to you but you still want to return them, then this will be at the cost of you, the customer. If we have made an error and sent out items that you have not ordered then we will pay for the return.
To start a return, you can contact us at sales@fortismaximus.co.uk.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The return for exchanges will be at the cost of the customer.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refusing to Pay Customs
If you choose to refuse the customs fee, no refunds will be offered, in most cases customs in your local country will destroy the order, or return the order to us, at a greater cost than the item value.